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Policies

Shipping:

  • Triton Freshwater Aquatics will ship anywhere in the continental United States via USPS Priority mail or First Class. For international shipping rates on dry goods use the contact link above.
  • Free shipping promotion excludes driftwood and substrate orders - please contact us with any questions.
  • Overages in shipping charges of over $1 will be refunded or credited after the order has been shipped. Shipping quotes include both shipping and Paypal fees.
  • Please allow 1-3 business day to process all orders.

 

Shipping days:

(Except Holidays)

Plants/Livestock:

  • Monday
  • Saturday

Dry Goods:

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday

 

Fees and Additional Charges:

  • Shipping in insulated box: $1.50 per box - add to cart Insulated Box
  • Hot Packs are $2.00 each  - Hot Pack
  • Cold Packs are $2.00 each - Cold Pack

 

Restricted Species Shipping:

  • It is the buyer’s responsibility to be aware of any and all local and federal shipping regulations.
  • Buyer is responsible for any legal ramifications or penalties that come from not following these regulations. 

 

DOA Policy:

Check the weather between New York and your location and avoid ordering livestock in the event of weather extremes which may delay or expose your shipment to temperature extremes; we will not be responsible for:

  • D.O.A.
  • USPS mishap/shipping delays
  • If something does happen, we might be able to work something out as long as we are contacted within 2 hours of delivery with photos in the original shipping bags.

 

Snails / Algae / Duckweed:

  • Plants have a chance of arriving with snails, algae and/or duckweed. We remove everything we see, but cannot guarantee plants are free of hitchhikers

 

Sales Tax:

  • Sales tax is added to any order shipped within New York State

 

Wholesale:

  • Triton Freshwater Aquatics pride ourselves in carrying only the highest quality products, if you feel your products would be a good fit for us and our customers, or if one of the products we carry would be a good fit for your customers, please contact us at Tritonaquatic@gmail.com.



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